FAQs
Our Frequently Asked Questions were last updated on [12/15/24].
Please refer to them for quick answers to some of our most common questions.
HI THERE
Welcome to our Terms and Conditions! These boxes aren’t legally binding, you can use them as an aid for understanding the legal language.
Residential Client FAQs
1. What services are included in a deep cleaning?
Our residential deep cleaning includes:
• Dusting and disinfecting all surfaces & hight traffic areas.
• Light tidying and organization.
• Deep kitchen cleaning (countertops, appliances exterior, inside microwave and oven).
• Deep bathroom cleaning (tubs, showers, sinks, toilets).
• Floors vacuumed and mopped.
• Baseboards, light fixtures, blinds, and windowsills cleaned.
• Spot cleaning/ stain removal.
• Launder care up to 4 loads, (i.e., washing, drying, folding, ironing). * Additional charges may be applied for more loads*
2. Do I need to be home during the cleaning?
Not at all! You can provide us with a key, code, or access instructions in advance. If you’d prefer to be home, our team will happily work around your presence.
3. What should I do to prepare for a cleaning?
• Please clear floors and countertops of clutter as much as possible.
• Secure any fragile items or valuables.
• Provide instructions for pets if they will be present.
4. Do you provide your own cleaning supplies and equipment?
Yes, we bring all high-quality, professional cleaning supplies and equipment. If you have specific products you’d prefer us to use (e.g., eco-friendly), please let us know in advance.
5. How is pricing determined for residential cleaning?
We charge a flat rate and include add-on services like inside cabinets, grocery and dry cleaning pick up can be included at an additional fee.
A $100 non-refundable deposit will be required following the consultation to confirm and secure your appointment. This deposit will be applied toward your total, with the remaining balance due after the service is completed.
6. What’s your cancellation policy?
We require at least 24-hour notice for cancellations or rescheduling. We allow one reschedule per booking; any further changes may result in the forfeiture of your deposit.
7. What payment methods do you accept?
We accept credit cards and digital payments made through our online portal attached to your invoice. Full payment is due upon service completion.
We do not accept cash, checks or wire transfers.
8. How long will the deep cleaning take?
The duration depends on your home’s size and scope of work. For example:
• 2,000 sq ft home: approximately 4–6 hours.
• 3,500 sq ft home: approximately 6–8 hours.
9. What happens if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If any area doesn’t meet your expectations, let us know within 24 hours, and we will make it right.
10. Do you offer recurring cleaning discounts?
Yes! Clients who schedule weekly, bi-weekly, or monthly cleanings receive a 10% discount.
Commercial Client FAQs
1. What types of commercial spaces do you clean?
We service offices, warehouses, retail spaces, conference centers, and more. If you have a unique space, contact us for a tailored cleaning plan.
2. What does a standard commercial cleaning include?
Our standard commercial cleaning includes:
• Dusting and disinfecting workstations, conference rooms, and common areas.
• Emptying trash bins and replacing liners.
• Vacuuming carpets and mopping hard floors.
• Kitchen and breakroom cleaning (appliances exterior, countertops, sinks).
3. How is pricing determined for commercial cleaning?
Pricing is based on the square footage of your space, with rates ranging from $0.15–$0.30 per square foot. Additional services like floor waxing or high-touch disinfecting are available at an extra cost.
4. Can you accommodate after-hours or weekend cleaning?
Yes, we work around your business schedule, including after-hours and weekends, to minimize disruptions.
5. Do you offer one-time cleanings or recurring services?
We offer both! Whether you need a one-time deep clean or ongoing daily/weekly maintenance, we can tailor a plan to fit your needs.
6. What’s your cancellation or rescheduling policy?
To confirm your booking, we require a deposit of 20-30% of the quoted amount to secure your scheduled service. The exact deposit amount will depend on the scope of work and will be clearly outlined in the quote we establish for your project. This deposit is refundable if you provide at least 24 hours' notice for cancellations or rescheduling.
You are allowed one rebooking per booking with 24 hours' notice; any further changes or cancellations within 24 hours may result in the forfeiture of your deposit.
For recurring clients, deposits may be applied to subsequent bookings. However, failure to cancel or reschedule within the 24-hour window will result in a full forfeiture of the deposit.
7. Do you bring your own cleaning supplies and equipment?
Yes, our team arrives fully equipped with professional-grade supplies and equipment.
8. Is your team insured and trained?
Absolutely. Our team members are fully insured, bonded, and trained to deliver high-quality, professional cleaning services.
9. Do you provide invoices and contracts for recurring services?
Yes, we provide detailed invoices and can set up contracts for recurring cleaning schedules to make billing seamless.
10. What happens if we need an urgent cleaning service?
We’ll do our best to accommodate urgent requests. Reach out as soon as possible, and we’ll coordinate a solution.
11. How do I schedule a walkthrough or consultation?
Simply call us at 224-662-0323, and we’ll schedule a quick consultation at your convenience.
EXECUTIVE LAUNDRESS AND CLEANING CO
LINCOLNSHIRE, IL
HELLO
Welcome to our Frequently Asked Questions! These are simply a compilation of some of the most common questions our clients have.
Don't see an answer you're looking for? You may reach us at 224-662-0323 for more information.